sD
siphokazi D
1 reviews | Active since Jan 2021
20 May 2024, 11:48
Vumatel/web africa BAD experience
I am experiencing the most horrible service with Vumatel/Web africa. it took 4 weeks for installation with them, I had to pay again for the R399 yet the agent. I had spoken to, did advise that I would refunded. Now, I have moved flats. It will be the 4th week. Vumatel has not responded. I have been reaching out to them and they keep telling me that they have logged the information. I am person that is working from home now I have to buy daily data. so literally I have paid the Month of May FOR NO SERVICE. I am disgusting with their appalling level of service that they provide.
Helpful (0)
Replies (2)0
Replies (2)sD
siphokazi D's updateReviewer Update
20 May 2024, 15:16Nothing has been done. I have moved to the new flat. I havent been given a proper service. I am going back and forth. Its the 4th week. I am given different responses everytime. The person I even spoke to on friday wanted a proof of address. which was irrelevant to my enquiry. clearly, clueless and could not understand the reason for the call.
sD
siphokazi D's update20 May 2024, 15:16
Reviewer Update
Nothing has been done. I have moved to the new flat. I havent been given a proper service. I am going back and forth. Its the 4th week. I am given different responses everytime. The person I even spoke to on friday wanted a proof of address. which was irrelevant to my enquiry. clearly, clueless and could not understand the reason for the call.
sD
siphokazi D's updateReviewer Update
21 May 2024, 12:33My address is 08 Lipla Close Ekuphumleni Cape Town, ekhayelitsha. The address which I have been confirming a million times without getting any proper resolution for my enquiry. This is 2nd encounter that vumatel is not actually giving satisfactory service and everytime I enquire, I am being given different responses. I am sick and tired of this. It is second time that I have paid for a service that I am not getting because you guys just decide to not do follow up and you either you hire *********** people who clearly do not know proper customer excellence.
sD
siphokazi D's update21 May 2024, 12:33
Reviewer Update
My address is 08 Lipla Close Ekuphumleni Cape Town, ekhayelitsha. The address which I have been confirming a million times without getting any proper resolution for my enquiry. This is 2nd encounter that vumatel is not actually giving satisfactory service and everytime I enquire, I am being given different responses. I am sick and tired of this. It is second time that I have paid for a service that I am not getting because you guys just decide to not do follow up and you either you hire *********** people who clearly do not know proper customer excellence.