Vumatel/Vox technical lack-of-support

While the initial installation went as planned don't expect anything from either Vox or Vumatel once you've made your first payment.

My fibre has been completely dead for over a week now. On repeated attempts to determine when it will be fixed I have simply been informed that the fault had been closed and needed to be reopened.

Twice Vumatel technicians have arrived at my house, without prior arrangement, to check the problem, confirmed that the line is dead and left without actually fixing the problem. The associated "promise" that someone will come the next day to finalise have yet to materialise.

Vox technical lack-of-support is incapable of providing any information on what is actually happening, merely promising to attempt to find out but not being able to actually answer questions or even provide the remotest indication of when this will be rectified.

You'll be getting many SMS messages as you reopen closed faults but don't expect delivery of the actual service.