1 reviews | Active since Apr 2015
VUMATEL/VODACOM
Its been since last week Wednesday 27/07/22 after 10pm service down Thursday off Friday and Saturday off so that's 3days down. 31/07/22 Sunday all day off and around 2pm came back was working okay. Monday 1AUg it worked all day. Tuesday up until now its been off its the worst service and I would say NOBODY must use it. Ive logged a million service request and every time its a different story. its 6days now my service been down when I call vodacom call center on vuma portal who ever the guys speak to on the portal says its all okay why will i be calling in my time everyday to fix the service WHEN I AM UNABLE TO EVEN PICK UP THE ROUTER NAME IS MY HOUSE. Ive been asked reset router switch on and off i done all I can but nothing is working but i hear 2nd level is working since then not once have I ever had all the ****. I AM TIRED OF ALL THIS I WILL DEF NOT PAY THE MONTHLY INSTALLMENT I DO NOT WANT TO HEAR I CAN CLAIM FOR DOWN TIME I AM G@TVOL I DON'T CARE I FURTHER SENT THROUGH A CANCELLATION REQUEST AND THIS IS MY ACTUAL LAST MONTH WITH THIS KIND OF SERVICE I HAVE TO DEAL WITH SO I WILL NOT PAY AS YOU GUYS NEED TOP DEBIT MY ACCOUNT I WILL NOT AND PAY ANYTHING YOUR SERVICE BEEN OFF SO MY DEBIT ORDER WILL BE OFF ALSO. DO NOT RECONNECT MY SERVICE AFTER THIS *** REVIEW AND YOU CAN SENT YOUR GUYS TO COLLECT AND UNINSTALL THIS ROUTER AND STUFF ASAP CAUSE I CLEARLY DO NOT WANT IT. SIGNAL HERE TODAY GONE TOMORROW FOR THE NEXT HOW MANY DAYS I DONT KNOW. THANK YOU FOR NOTHING.
Thank you for being in contact with us. Please provide us with Vuma ticket numbers that we can assist.
Regards
The Vuma Team
Best regards,
Thank you for being in contact with us. Please provide us with Vuma ticket numbers that we can assist.
Regards
The Vuma Team
Best regards,
I will not entertain ticket numbers check my profile see how many times i called vodacom to explain my situation. I am really frustrated how can my router be on but i am uable to connect instead of replying here you guys could have called me to resolve this matter! Tomorrow is day number 7 no wifi like i mention to the people from vodacom the router is on all lights green not flashing but solid green. When the wifi shows a read dot for no internet access i can pick up the router user name and connect to it but now as i type this message all lights are green but i cannot connect to this router. I am very very frustrated i would like to have the device removed from my property and i will not pay this month. Imagine having to pay for a service you dont get. I am tired of calling the vodacom call center and they need to communicate with you guys via a portal to ask what issues am having with the router that is *******. I was calm and cool since last week wednesday now am just g@tvol I do not want anything am not paying anything Average handling time with this complain sucks big-time worst of all second level or whoever needed to look at this thing still never called me 48hrs passed ticket not allocated to anybody am sorry but I had enough. IT ALL WORKED WELL IN THE BEING BUT NOW ENDLESS ISSUES. I HAVE REQUESTED MY SERVICES CANCELLED NOT JUST MYSELF BUT I HAVE MADE IT THAT ALL MY FAMILY AND FRIENDS STOP USING THIS SERVICES.
I will not entertain ticket numbers check my profile see how many times i called vodacom to explain my situation. I am really frustrated how can my router be on but i am uable to connect instead of replying here you guys could have called me to resolve this matter! Tomorrow is day number 7 no wifi like i mention to the people from vodacom the router is on all lights green not flashing but solid green. When the wifi shows a read dot for no internet access i can pick up the router user name and connect to it but now as i type this message all lights are green but i cannot connect to this router. I am very very frustrated i would like to have the device removed from my property and i will not pay this month. Imagine having to pay for a service you dont get. I am tired of calling the vodacom call center and they need to communicate with you guys via a portal to ask what issues am having with the router that is *******. I was calm and cool since last week wednesday now am just g@tvol I do not want anything am not paying anything Average handling time with this complain sucks big-time worst of all second level or whoever needed to look at this thing still never called me 48hrs passed ticket not allocated to anybody am sorry but I had enough. IT ALL WORKED WELL IN THE BEING BUT NOW ENDLESS ISSUES. I HAVE REQUESTED MY SERVICES CANCELLED NOT JUST MYSELF BUT I HAVE MADE IT THAT ALL MY FAMILY AND FRIENDS STOP USING THIS SERVICES.
Thank you for taking my call. kindly note that we have an outage in the area.
The technical team is still busy with the repairs.
Regards
The Vuma Team
Best regards,
Thank you for taking my call. kindly note that we have an outage in the area.
The technical team is still busy with the repairs.
Regards
The Vuma Team
Best regards,
After struggling almost 7days no internet u saved me and made sure technician come to my place and Re configure my router thank you from the bottom of my heart for that part I won’t claim down time but pay my full premium vumatel and Vodacom shout send u a million thank yous and award you thank you u made my day 🙏🏽🙏🏽
After struggling almost 7days no internet u saved me and made sure technician come to my place and Re configure my router thank you from the bottom of my heart for that part I won’t claim down time but pay my full premium vumatel and Vodacom shout send u a million thank yous and award you thank you u made my day 🙏🏽🙏🏽