PN
Popie N

1 reviews | Active since Jan 2021

10 Apr 2021, 19:02

Vumatel/Supersonic

After confirming with the Vumatel Sales person that I will be connected after 24 hrs of installation, I paid my connection fee on the 7/01/2021, sent my proof of payment and I was assured that the Technicians will come through in 2r hrs. After I made numerous calls to vumatel explaining that I have to work from home therefore need to be connected, the Technicians arrived on 12/01/2021, days later I was not connected and forced to travel to work at a friend's place. Again I was sent from pillar to post between vumatel and supersonic which they said is my service provider, technicians were again sent to my house on the 23/01/2021, they confirmed that the previous technicians did not do the wiring correctly. The error was fixed only to be disconnected on the 10/03/2021, meaning that I paid R400 for a 10 days service. Since then I have not received feed back from them, the last consultant I spoke to promised to escalate the query and promised me a call back, 2 months later, I have not heard from them and I am offline. Vumatel and Supersonic are the worst service providers

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Replies (1)
Vumatel
Vumatel's reply11 Apr 2021, 07:01
Official
Good Morning Poppie 

We trust that you are well 

Kindly provide us with your ticket number in order for us to follow up on it.

Kind Regards
The Vuma Team 

Best regards,