Vumatels' useless cancallation department

Vumatel is currently the most pathetic fibre provider there is. My ISP that I would like to open a contract with cannot do that for me because there is an existing package on the line to my new unit. The ISP is doing everything they can but it comes down to VUMATEL to do a forced termination on the existing line so that I can get my own package. IT'S BEEN A WEEK and I still cannot open a package because Vumatel's cancellation department are not doing THEIR jobs. Their customer service deparment is basically just as useless. There is no service actually taking place there.

I NEED Internet for my job and now I am stuck on cellular data WHICH IS EXPENSIVE because Vumatel cannot do their jobs correctly. This is utterly ridiculous.