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eugene S
1 reviews | Active since Mar 2012
09 Mar 2023, 15:18
Vumatel's service is terrible!!
Im running my own business from home in kempton park,ive been without wifi/internet since Tuesday!Our service provider Vox,says it needs to be sorted out by Vumatel who is responsible for the fibre to home!Ive made approximately 10calls to Vox already,which has been escalated to Vumatel and im still awaiting feedback,technical support or maintenance team!But i need to pay for the service that im not getting!!!
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Replies (7)0
Replies (7)eS
eugene S's updateReviewer Update
09 Mar 2023, 16:08***
No 3 Buitendag street,glen marais
Kempton park
I was 30min's on a call with a Vox consultant,not very happy!!
No 3 Buitendag street,glen marais
Kempton park
I was 30min's on a call with a Vox consultant,not very happy!!
eS
eugene S's update09 Mar 2023, 16:08
Reviewer Update
***
No 3 Buitendag street,glen marais
Kempton park
I was 30min's on a call with a Vox consultant,not very happy!!
No 3 Buitendag street,glen marais
Kempton park
I was 30min's on a call with a Vox consultant,not very happy!!
eS
eugene S's updateReviewer Update
09 Mar 2023, 17:01So i have rep**** back to Vumatel with my adress and contact number........Still waiting for a call from any Vumatel assistant,technician,director or maintenance person or installer etc.So i need to take this issue further....Ombudsman,im looking for you as i speak,this nonsense need to stop ASAp.
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eugene S's update09 Mar 2023, 17:01
Reviewer Update
So i have rep**** back to Vumatel with my adress and contact number........Still waiting for a call from any Vumatel assistant,technician,director or maintenance person or installer etc.So i need to take this issue further....Ombudsman,im looking for you as i speak,this nonsense need to stop ASAp.
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eugene S's updateReviewer Update
09 Mar 2023, 17:01Vumatel it is 17:00,my issue is still not resolved!I was promised to get a call back today still!Nothing since ive been 30mins on the phone with Vox,again escalating this to Vumatel,being told somebody will call me today regarding our fibre issue!!
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eugene S's update09 Mar 2023, 17:01
Reviewer Update
Vumatel it is 17:00,my issue is still not resolved!I was promised to get a call back today still!Nothing since ive been 30mins on the phone with Vox,again escalating this to Vumatel,being told somebody will call me today regarding our fibre issue!!
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eugene S's updateReviewer Update
10 Mar 2023, 08:29Vumatel really is the Worst company after Eskom,we are going into our 3rd day without any help,assistance or repairs to our fibre at home!We run our small business from home and cannot afford to be without internet!Unlike Vumatel our service to our customers are of the highest standard,we Now loose customers because of You!I need a maintenance team onsite today,otherwise im going to Ombudsman and i will go Viral regarding your service to customers!!I had Enough!!
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eugene S's update10 Mar 2023, 08:29
Reviewer Update
Vumatel really is the Worst company after Eskom,we are going into our 3rd day without any help,assistance or repairs to our fibre at home!We run our small business from home and cannot afford to be without internet!Unlike Vumatel our service to our customers are of the highest standard,we Now loose customers because of You!I need a maintenance team onsite today,otherwise im going to Ombudsman and i will go Viral regarding your service to customers!!I had Enough!!
Vumatel's replyOfficial
10 Mar 2023, 09:38Good day Eugene S
We apologize for the delayed response.
A fibre break (outage) was confirmed at Glen Marais, and repairs are in progress.
We sincerely apologize for the disturbance in connectivity and inconvenience experienced.
Kind regards
The Vuma Team
We apologize for the delayed response.
A fibre break (outage) was confirmed at Glen Marais, and repairs are in progress.
We sincerely apologize for the disturbance in connectivity and inconvenience experienced.
Kind regards
The Vuma Team
Vumatel's reply10 Mar 2023, 09:38
Official
Good day Eugene S
We apologize for the delayed response.
A fibre break (outage) was confirmed at Glen Marais, and repairs are in progress.
We sincerely apologize for the disturbance in connectivity and inconvenience experienced.
Kind regards
The Vuma Team
We apologize for the delayed response.
A fibre break (outage) was confirmed at Glen Marais, and repairs are in progress.
We sincerely apologize for the disturbance in connectivity and inconvenience experienced.
Kind regards
The Vuma Team
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eugene S's updateReviewer Update
10 Mar 2023, 09:47Sorry Vumatel,after numerous calls,nobody gave us this feedback,we were told that repairs was done on tuesday!My neigbor across thevroad from me is with you guys exactly the same as me,and he has internet!!You need to send a maintenance team out to site asap!Or you can advise how the cancellation process work!
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eugene S's update10 Mar 2023, 09:47
Reviewer Update
Sorry Vumatel,after numerous calls,nobody gave us this feedback,we were told that repairs was done on tuesday!My neigbor across thevroad from me is with you guys exactly the same as me,and he has internet!!You need to send a maintenance team out to site asap!Or you can advise how the cancellation process work!
Vumatel's replyOfficial
10 Mar 2023, 14:56Good day Eugene S
The outage has been resolved and all services have been restored.
We sincerely apologize for the inconvenience caused.
Kind regards
The Vuma Team
The outage has been resolved and all services have been restored.
We sincerely apologize for the inconvenience caused.
Kind regards
The Vuma Team
Vumatel's reply10 Mar 2023, 14:56
Official
Good day Eugene S
The outage has been resolved and all services have been restored.
We sincerely apologize for the inconvenience caused.
Kind regards
The Vuma Team
The outage has been resolved and all services have been restored.
We sincerely apologize for the inconvenience caused.
Kind regards
The Vuma Team