Vumatel's service is appalling!!
Contracted a fibre line from Vumatel, through Mweb as the internet service provider. This is a marriage from hell, Vumatel take no responsibility for not completing the installation. I have tried to make an appointment for a service technician to attend to this and the best Vumatel can offer is the call centre person will send an email. To whom and when they will deal with this is anybody's guess.
My advice avoid Vumatel and Mweb, neither are interested in servicing retail customers.
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Replies (1)'s updateReviewer Update
11 Apr 2018, 16:41No, I definitely don't find this acceptable, please call again!! I have made numerous calls and had to wait in ages for while your agents put me on hold and transfer the call from one department to next. Try a little harder....
's update11 Apr 2018, 16:41
Reviewer Update
No, I definitely don't find this acceptable, please call again!! I have made numerous calls and had to wait in ages for while your agents put me on hold and transfer the call from one department to next. Try a little harder....