Vumatel's maintenance team is trash

Vumatel has failed to find the issue with my internet, the fibre connection indictor on the router starts to flicker red starting anywhere from 10pm and then it somehow starts working again around 8am to 9am when I am supposed to be working already. I need to start work at 7am and is heavy on the bandwidth so can't use mobile data.

Since the line is fine during the day it is clearly not the fibre cable itself but rather something that manages it that goes offline and someone most likely turning it on again in the mornings. Vumatel's maintenace crew clearly does not care or are not trained enough to handle simple fault finding.

To top it off Afrihost said that Vumatel was closing the tickets, most likely checking during the time it is working, that it is working and just close the tickets. So either Afrihost is not giving the correct details about the issue or Vumatel has a bunch of illiterate maintenance team members that cant read or simply does not care.

I have been having this issue for more than a month and I am getting in trouble at work for not being able to stick to my work hours.

I even had to use my mobile data to write this complaint because my Fibre is currently not working...