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Robert C

1 reviews | Active since Dec 2017

12 Jan 2023, 09:56

Vumatel's Lack of Customer service

I changed ISP's in early December this year and since January 1st 2023 I have had no internet. The new ISP company is Webafrica, however they tell me that it is Vumatel that is not responding. The worst part is that Vumatel does not have contact center or customer care. They just redirect you back to your ISP (Webafrica) which you also can not speak to a Human being. You can only speak to Chatbots, which for the past 2 weeks has been a very useless exercise. There is 0 customer care. When you sign up it takes seconds to call you back, but when your line is down good luck getting anyone to contact you. I am extremely disgusted by both Vumatel and Webafrica in this case. There is absolutely no way of communicating with them and speaking to a person who can actually assist!

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Replies (6)
Vumatel
Vumatel's reply12 Jan 2023, 10:46
Official
Good day

Thank you for being in contact with us. Please provide us with your residential address so that we can assist.

Regards
The Vuma team
RC
Robert C's update12 Jan 2023, 11:31
Reviewer Update
Address is 25 Aquamarine street, jukskei park, Johannesburg.

It has been weeks now and all i keep hearing from Webafrica is that some manager from Vumatel is dealing with the issue. But i get the same response every single day.
Vumatel
Vumatel's reply12 Jan 2023, 15:44
Official
Good day

We tried contacting you because we could not locate your profile using the above details.
Please provide us with a convenient time to call so we can assist.

Regards
The Vuma Team
RC
Robert C's update12 Jan 2023, 16:47
Reviewer Update
Please contact me at 18h00.
Vumatel
Vumatel's reply13 Jan 2023, 11:20
Official
Good day


Thank you for taking my call. Please note that we have not received any service activation order from your ISP. Please 
request to place an order so that we can assist further.

Regards
The V
RC
Robert C's update18 Jan 2023, 08:43
Reviewer Update
It has been 5 days since i spoke to someone at Vumatel and nothing has been resolved yet. I speak to your Chat bot agents from Webafrica every single day and i am told that activation should be done with 24-48hours. On top of that they keep telling me that the problem is with Vumatel but the problem is that as a customer you can not get hold of Vumatel, there is no way of actually speaking to person who can get this issue resolved. Can i just speak to someone who is technically competent enough to tell what the exact problem is.
I also asked to cancel my service so I can try open serve seeing as how Vumatel is clearly not interested in giving me any service, but even then cancelling is impossible. How is this even allowed for a company to operate like this. 2023 and it takes more than 2 weeks to get connected to internet!!!