EP
Elizebeth P

1 reviews | Active since May 2018

16 May 2018, 14:52

Vumatel’s incompetence

It has been a week and I still don’t have Wifi. Everyday Vumatel promises that a technician is on his way or “on site” It’s one blatant lie after the other. The technician who eventually showed up last night after multiple calls from my part, informed that he wasn’t able to fix the problem and that he needs a certain map of the area, but this will be “fixed first thing in the morning” LIES! I am absolutely fed up and cannot believe that you would treat your clients this way. Disgusting! I will keep giving bad reviews until this is fixed!

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Replies (1)
Vumatel
Vumatel's reply16 May 2018, 16:59
Official

Good day Elizabeth

We trust that you are well.

Thank you for taking my call this afternoon. As discussed earlier a technician has been assigned to attend to your issue. We will contact you later on today to find out if the issue has been resolved.

I hope you find the above in order.

Kind Regards

Grace

The Vuma Team

Best regards,