Vumatel's Heroic Failure

I am moving from one house to another, 800 meters away. Vumatel is the fibre provider at both addresses. ISP is SA's telecomms "monopoly champion". I phoned Vumatel's call centre 7 times, 5 times the automated voice prompt request me to provide my name and contact number since the Vumatel Hero's are hard at work saving the day. A so-called Vumatel Hero would phone me back in 15 minutes ........ My hearing must be going south. Did they perhaps mean "15 days, weeks of perhaps 15 months"? Eventually I phone the 8th time and I get through to a hero, but this time she cannot assist me. Again I am requested to provide my name and cintact detail since another Hero would contact me to discuss my issue. Six days later and still NO Hero contacted me. Totally pathetic and the second worse service ever ............ a short second place after TELKOM.