Vumatel’s dysfunctional and *********** system

We took fibre with vumatel through vodacom. After numerous calls we finally got vumatel to come and install the fibre box and were told by vodacom that activation will occur within 24-48 hours. To date our fibre has not been activated. We were told by vodacom a few days ago that the installation was incomplete and that they need to liaise with vumatel to resolve it. There is no direct contact with vumatel so we have to call vodacom daily only to hear that they are still awaiting feedback from vumatel. It is dysfunctional system for such a big company that is providing an important service for many and there is no direct contact. It causes extreme delay in resolving any issue since you have to go via a third party and wait for messages to be relayed back and forth. According to vodacom the vumatel installation guy is still in training and was supposed to leave information with us that he didn’t and didn’t even ensure that the installation was complete. Vumatel didn’t even have the courtesy to check on their trainee’s work or better yet come back to resolve the problem cause by their trainee. We work from home and have not had internet over a month now because of this incompetence.