RJ
Rayhaan J

1 reviews | Active since Sept 2022

01 Sept 2022, 16:40

Vumatel's disgraceful service

have had the most pathetic service this far from your brand.

Fibre was installed last week Thursday, it is a week later and I still do not have access to fibre.

I have emailed 3 times with multiple calls to the ISP provider and Vumatel with no joy and the only response I continue to receive is that ' we have requested feedback from the technical department '

I find this to be totally ridiculous.

Do you not value your clients????

I am a new client as well and the after sale service is disgusting.

I work in customer service and this service you provide is a let down.

I regret taking out this service as I have

Have no service from your establishment thus far.

I am extremely disappointed.

Get a manager to call me ASAP otherwise I will report this to yhe highest authority as well as Hello Peter.

I have requested for someone to call me twice with no response.

0
Replies (1)
RJ
Rayhaan J's update02 Sept 2022, 14:46
Reviewer Update
I am still waiting on a solution???..
How can a manager not be available at the cape town branch???