Vumatel’s disappointing customer service

Review of Vumatel Fibre (WiFi)

I am extremely disappointed with Vumatel fibre services. For the past 3 days, my WiFi has been completely down, and despite numerous messages to their WhatsApp support, nothing has improved. This time around I’m not even getting to speak to an agent. This lack of effective support and communication is unacceptable. I expected better from a service provider, and right now, I'm left frustrated and without reliable internet access. And almost everything relies on WiFi. I cannot recommend Vumatel until they drastically improve their customer service and technical support.