Vumatel's 18.99 ****

Vumatel bombarded me with their special where you pay 18.99 for the first months subscription. I eventually took them up and on the 2022/09/19 got connected and got my Username and Passwords. I initially thought I was connected until I realised I was connected without internet. No wonder I always struggled to when making teams calls and had to rely on my pocket router all the time. Friday 30/09/2022, I log a call and the consultant tells me my point is down and would be attended to within 48 to 72 hours. Imagine my horror to see R144.00 being debited to my account on the 1/10/2022. How on earth does Vumatel debit my account like a ***** in the night without even notifying me. If like the consultant claims that the special was over, why did you debit the special rate of 18.99 and didn't communicate anything else to me. Luckily I had money in my account, which was intended for other things might I add. Do you realise how negatively a declined debit affects peoples credit ratings, how do you invade peoples accounts like this?

I need proof that you communicate such changes to me because this constitutes false marketing.