JM
J.P. Meyer
1 reviews | Active since Jun 2018
06 Feb 2025, 07:24
VUMATEL/MWEB PROBLEMS
Since Thursday 30 January 2025, I have been having problems with my ISP (Vumatel/Mweb). I tried calling Mweb Technical assistance everyday. I tried everyday up to four times a day to report the problem. The internet is constantly on and off, on and off. Calling for assistance does not help as you ate no 36, no 25, no 20, no 30 in line and holding on does not help as the line is eventually dropped. Payment goes through every month on time but, service is non-existent!! Connecting to Mweb app doesn't even help as the computer tries to get answers from you and leads you down a rabbit hole!! My suggestion is STAY AWAY FROM VUMATEL/MWEB AS AN ISP. THEY ONLY ***** YOUR MONE!!!
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
07 Feb 2025, 20:16Good evening, J.P. Meyer
We trust that you are well,
We can confirm that you connection is stable on our end, should you have issues connection please contact Mweb on ***.
Kind regards,
The Vuma Team
We trust that you are well,
We can confirm that you connection is stable on our end, should you have issues connection please contact Mweb on ***.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply07 Feb 2025, 20:16
Official
Good evening, J.P. Meyer
We trust that you are well,
We can confirm that you connection is stable on our end, should you have issues connection please contact Mweb on ***.
Kind regards,
The Vuma Team
We trust that you are well,
We can confirm that you connection is stable on our end, should you have issues connection please contact Mweb on ***.
Kind regards,
The Vuma Team
Best regards,
JM
J.P. Meyer's updateReviewer Update
07 Feb 2025, 20:58Thans for your reply. It however is of no help as your system for logging queries are up to sh@t! I have been having this problem of the connection being on and off, on and off for the past two months without ANY improvement! Speed is so slow when it is on. I am resetting my router at least 5 times a day. This seems to help for about 20 minutes and then again I get the message " connected without internet"
JM
J.P. Meyer's update07 Feb 2025, 20:58
Reviewer Update
Thans for your reply. It however is of no help as your system for logging queries are up to sh@t! I have been having this problem of the connection being on and off, on and off for the past two months without ANY improvement! Speed is so slow when it is on. I am resetting my router at least 5 times a day. This seems to help for about 20 minutes and then again I get the message " connected without internet"
Vumatel's replyOfficial
08 Feb 2025, 14:19Good day, J.P. Meyer
Kindly reach out to Mweb for assistance with the above connection on the above provided number.
Kind regards,
The Vuma Team
Kindly reach out to Mweb for assistance with the above connection on the above provided number.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply08 Feb 2025, 14:19
Official
Good day, J.P. Meyer
Kindly reach out to Mweb for assistance with the above connection on the above provided number.
Kind regards,
The Vuma Team
Kindly reach out to Mweb for assistance with the above connection on the above provided number.
Kind regards,
The Vuma Team
Best regards,