LN
Llewellyn N
1 reviews | Active since Apr 2020
31 Aug 2023, 13:46
Vumatel/Mweb poor service
After many months of paying my account and keeping it updated, Vumatel/MWeb cancels/suspends my account. This 6 days after paying the account in full and no notification. I called the service provider, spoke to 7 different agents, who cannot give me a solution but a whole bunch of admin that needs to take place 1st. In my right capacity, I need to accept this service. Paid the account in full and being ****** with no service for the next amount of days they take to get this resolved. What's the point in renting this service if they cannot render a service?
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Replies (4)0
Replies (4)LN
Llewellyn N's updateReviewer Update
31 Aug 2023, 16:13Hi,
Firstly, Vumatel doesn't have a contact or call centre to call.
Secondly, I did call the ISP who has informed me that they need to send this query to Vumatel as payment is made to you guys.
So, why pass the buck than rather sending a solution? I paid for service on 25/08 and now I'm been ****** of a rendered service that will not be given back. Please have this resolved and not passing the buck.
Firstly, Vumatel doesn't have a contact or call centre to call.
Secondly, I did call the ISP who has informed me that they need to send this query to Vumatel as payment is made to you guys.
So, why pass the buck than rather sending a solution? I paid for service on 25/08 and now I'm been ****** of a rendered service that will not be given back. Please have this resolved and not passing the buck.
LN
Llewellyn N's update31 Aug 2023, 16:13
Reviewer Update
Hi,
Firstly, Vumatel doesn't have a contact or call centre to call.
Secondly, I did call the ISP who has informed me that they need to send this query to Vumatel as payment is made to you guys.
So, why pass the buck than rather sending a solution? I paid for service on 25/08 and now I'm been ****** of a rendered service that will not be given back. Please have this resolved and not passing the buck.
Firstly, Vumatel doesn't have a contact or call centre to call.
Secondly, I did call the ISP who has informed me that they need to send this query to Vumatel as payment is made to you guys.
So, why pass the buck than rather sending a solution? I paid for service on 25/08 and now I'm been ****** of a rendered service that will not be given back. Please have this resolved and not passing the buck.
LN
Llewellyn N's updateReviewer Update
01 Sept 2023, 09:14Good day,
A refund was not requested as I specifically asked them to have the wi-fi reconnected which has still not happened. What is the issue? Why make it difficult? Can this ping pong game just end. Solution is the end game which doesn't seem to be the end gold. Also, customer satisfaction seems to have flown out the window in the service rendered industry. Please follow up and only reply if you have a solution.
A refund was not requested as I specifically asked them to have the wi-fi reconnected which has still not happened. What is the issue? Why make it difficult? Can this ping pong game just end. Solution is the end game which doesn't seem to be the end gold. Also, customer satisfaction seems to have flown out the window in the service rendered industry. Please follow up and only reply if you have a solution.
LN
Llewellyn N's update01 Sept 2023, 09:14
Reviewer Update
Good day,
A refund was not requested as I specifically asked them to have the wi-fi reconnected which has still not happened. What is the issue? Why make it difficult? Can this ping pong game just end. Solution is the end game which doesn't seem to be the end gold. Also, customer satisfaction seems to have flown out the window in the service rendered industry. Please follow up and only reply if you have a solution.
A refund was not requested as I specifically asked them to have the wi-fi reconnected which has still not happened. What is the issue? Why make it difficult? Can this ping pong game just end. Solution is the end game which doesn't seem to be the end gold. Also, customer satisfaction seems to have flown out the window in the service rendered industry. Please follow up and only reply if you have a solution.
Vumatel's replyOfficial
01 Sept 2023, 10:05Good day Llewellyn Noble
There is no payment reflecting on your line. Kindly contact your ISP.
Kind regards
The Vuma Team
There is no payment reflecting on your line. Kindly contact your ISP.
Kind regards
The Vuma Team
Vumatel's reply01 Sept 2023, 10:05
Official
Good day Llewellyn Noble
There is no payment reflecting on your line. Kindly contact your ISP.
Kind regards
The Vuma Team
There is no payment reflecting on your line. Kindly contact your ISP.
Kind regards
The Vuma Team
LN
Llewellyn N's updateReviewer Update
01 Sept 2023, 12:49I'm done with back and forth. I need this to be sorted.
LN
Llewellyn N's update01 Sept 2023, 12:49
Reviewer Update
I'm done with back and forth. I need this to be sorted.