1 reviews | Active since Feb 2017
Vumatell fiber in umlazi ‼️
Horrible horrible experience‼️ With Vumatel and Mwebafrica
Lost connection for almost a week now, apparently vuma technicians can’t come to my area due to safety reasons that were not observed upon installation.
Im now trying to cancel my subscription with them and I'm being transferred back and forth. I mean i call both these companies everyday for assistance on top of that i have paid this month for Wifi network that i haven’t even used!! One of the sales agent said Mweb provides with the connectivity but the fiber and wifi router belongs to Vumatell, the very same Vuma who wont border to pitch for assistance.
My confusion and the reason for my cancellation is who should sent the technician and Vumatel or Mweb but both these companies i wont recommend at all.
We apologize for the experience thus far. Please note that the area has been placed on hold due to civil unrest in the area. Kindly we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please note that the area has been placed on hold due to civil unrest in the area. Kindly we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
- Looks like Vumatel wont have a solution to the problem in my area and there is no way forward because even other services providers cant help install for me as the the property belongs to vumatel.
- Looks like Vumatel wont have a solution to the problem in my area and there is no way forward because even other services providers cant help install for me as the the property belongs to vumatel.