DK
Duran K

1 reviews | Active since Apr 2023

08 Mar 2024, 15:45

Vumatel/Home Connect/Thanks Alot

Again more dissatisfaction with Vumatel/Home Connect.From giving incorrect timeframes to giving me false expectations of installations to busting water pipes and leaving a job half done and still no service.Did I pay for the Fibre or a journey of incompetence and frustration.If you cannot provide a service then tell people to use other providers.Also employ more competent people who can do the job properly and not be negligent and destroy stuff. I paid on the 13 of February and technician met me and stated all the needs to be done is installation bit clearly he did not know what he was doing because I must wait for a technician to finish a job that they should have started.Its going to be the 13th of March soon so it will be 1 month and I'm no closer to having the installation complete.Im sure the next thing you will do is raise another useless ticket.Get 1 company that can do the entire job,why sub contract a company that can only do half the job and just leave and then say Vumatel will need to get a technician to come and sort the other issue out.I want my service not some sub contracted company to do half the job and pass the buck to someone else.Im just waiting in hope and I'm asked by the sub contractor to follow up. The half done job.I paid for the service but I must do the heavy lifting

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Replies (3)
DK
Duran K's update08 Mar 2024, 16:42
Reviewer Update
The installation was set for last week Friday and 1 week later the installation is not complete,how can this be accepted.It cannot take 1 week or more for an installation and no one calls after the job is done halfway to confirm when it will be completed.
Vumatel
Vumatel's reply09 Mar 2024, 15:20
Official
Good day Duran 

We trsut that you are well 

Kindly be advised that the service was actviated today. 

Kind Regards 
The Vuma Team 
Vumatel
Vumatel's reply09 Mar 2024, 15:20
Official
We truly apologise for the experience you have had with us. 

Reagrds 
The Vuma Team