DK
Duran K
1 reviews | Active since Apr 2023
04 Mar 2024, 16:55
Vumatel/Home Connect
I Keep getting information about ticket numbers and things being escalated by no call received regarding when installation will be sorted out.I have already been told that my installation will be done at midday on the 1st March but I never received a callback to tell me what happened or when they coming back and just left in the dark.There is absolutely no help from Vumatel or Home connect.Just lies and false expectations.They insist on being right even though they have done wrong.Shows what poor quality of staff is employed with no accountability for actions.
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Replies (4)0
Replies (4)DK
Duran K's updateReviewer Update
05 Mar 2024, 14:20What Fibre device when you have not installed anything.Why give stupid responses.Escalated but no timeframe or idea of what's going on.The installation was for Friday midday 1st March 2024.Where are the installers.
What is going on,stop giving me excuses and do the installation.I have already paid for it so why are you refusing me the service
What is going on,stop giving me excuses and do the installation.I have already paid for it so why are you refusing me the service
DK
Duran K's update05 Mar 2024, 14:20
Reviewer Update
What Fibre device when you have not installed anything.Why give stupid responses.Escalated but no timeframe or idea of what's going on.The installation was for Friday midday 1st March 2024.Where are the installers.
What is going on,stop giving me excuses and do the installation.I have already paid for it so why are you refusing me the service
What is going on,stop giving me excuses and do the installation.I have already paid for it so why are you refusing me the service
DK
Duran K's updateReviewer Update
05 Mar 2024, 14:22The installation team is as *********** as the rest of the team.Get things in order and give me my service.Why are you covering your lies and setting incorrect expectations and not giving my service when you asked for payment,I did it.Why are you refusing me my service
DK
Duran K's update05 Mar 2024, 14:22
Reviewer Update
The installation team is as *********** as the rest of the team.Get things in order and give me my service.Why are you covering your lies and setting incorrect expectations and not giving my service when you asked for payment,I did it.Why are you refusing me my service
DK
Duran K's updateReviewer Update
05 Mar 2024, 17:29Hi
I really dont understand what is going on with Vumatel and Home connect.I have recieved a call from a technician who I have met couple weeks ago who said that all I need at the premesis is a installation.Now the same technician called me to check a fault however I told him there is no installation then he says that there is no need to come over.
I now recieved a call from +***0 and the same lady that **** to me last week about an installation being done midday on the 1st March 2024 is now confused whether a technician or installer is coming to my address on the 7th March at 2pm.I was questioning her about Friday and why a technician is calling me and not a installer and she was completly confused and she had the audacity to hang up on me instead of helping me.Im not sure if im being discriminated against or there is alot of incompetence in Vumatel/Home connect.I was off for the installation and now im being put into a difficuly situation to accomadate people who you not sure when they are coming.If you dont want to provide the service then just refund me and I will look for another service provider.
How can that incompent represenative cut the call instead of helping me.Is the company policy take peoples money and provide them poor or no service?
Not a single supervisor has even called me even though I requested for 1.
You guys are not assisting me at all.
I really dont understand what is going on with Vumatel and Home connect.I have recieved a call from a technician who I have met couple weeks ago who said that all I need at the premesis is a installation.Now the same technician called me to check a fault however I told him there is no installation then he says that there is no need to come over.
I now recieved a call from +***0 and the same lady that **** to me last week about an installation being done midday on the 1st March 2024 is now confused whether a technician or installer is coming to my address on the 7th March at 2pm.I was questioning her about Friday and why a technician is calling me and not a installer and she was completly confused and she had the audacity to hang up on me instead of helping me.Im not sure if im being discriminated against or there is alot of incompetence in Vumatel/Home connect.I was off for the installation and now im being put into a difficuly situation to accomadate people who you not sure when they are coming.If you dont want to provide the service then just refund me and I will look for another service provider.
How can that incompent represenative cut the call instead of helping me.Is the company policy take peoples money and provide them poor or no service?
Not a single supervisor has even called me even though I requested for 1.
You guys are not assisting me at all.
DK
Duran K's update05 Mar 2024, 17:29
Reviewer Update
Hi
I really dont understand what is going on with Vumatel and Home connect.I have recieved a call from a technician who I have met couple weeks ago who said that all I need at the premesis is a installation.Now the same technician called me to check a fault however I told him there is no installation then he says that there is no need to come over.
I now recieved a call from +***0 and the same lady that **** to me last week about an installation being done midday on the 1st March 2024 is now confused whether a technician or installer is coming to my address on the 7th March at 2pm.I was questioning her about Friday and why a technician is calling me and not a installer and she was completly confused and she had the audacity to hang up on me instead of helping me.Im not sure if im being discriminated against or there is alot of incompetence in Vumatel/Home connect.I was off for the installation and now im being put into a difficuly situation to accomadate people who you not sure when they are coming.If you dont want to provide the service then just refund me and I will look for another service provider.
How can that incompent represenative cut the call instead of helping me.Is the company policy take peoples money and provide them poor or no service?
Not a single supervisor has even called me even though I requested for 1.
You guys are not assisting me at all.
I really dont understand what is going on with Vumatel and Home connect.I have recieved a call from a technician who I have met couple weeks ago who said that all I need at the premesis is a installation.Now the same technician called me to check a fault however I told him there is no installation then he says that there is no need to come over.
I now recieved a call from +***0 and the same lady that **** to me last week about an installation being done midday on the 1st March 2024 is now confused whether a technician or installer is coming to my address on the 7th March at 2pm.I was questioning her about Friday and why a technician is calling me and not a installer and she was completly confused and she had the audacity to hang up on me instead of helping me.Im not sure if im being discriminated against or there is alot of incompetence in Vumatel/Home connect.I was off for the installation and now im being put into a difficuly situation to accomadate people who you not sure when they are coming.If you dont want to provide the service then just refund me and I will look for another service provider.
How can that incompent represenative cut the call instead of helping me.Is the company policy take peoples money and provide them poor or no service?
Not a single supervisor has even called me even though I requested for 1.
You guys are not assisting me at all.
DK
Duran K's updateReviewer Update
05 Mar 2024, 17:38Im calling the contact centre and and when pressing option 1 the call cuts off,can i get a refund or someone can call me because its clear that im not going to get a service after paying for it
DK
Duran K's update05 Mar 2024, 17:38
Reviewer Update
Im calling the contact centre and and when pressing option 1 the call cuts off,can i get a refund or someone can call me because its clear that im not going to get a service after paying for it