1 reviews | Active since Jun 2020
VUMATEL/HELKOM
Dear all, I am placing this message in frustration as the following happened. My ISP is Telkom and the infrastructre is with VUMAtel. On Friday night we got deactivated by VUMATEL for no reason at all no email nothing. I tried to call Telkom/Helkom trying to resolve the problem. In the first place, Helkom told me to reconfigure my router and when they tried to reset my user name and password i was told that they can't as the system is offline. I tried the whole weekend and were able to get to consultant on Sunday and he reset the username and password. We did the reset and found it is still not working. He gave me a reference number ***3 and said he will esscalate the problem to VUMATEL. Still as of today we have no internet and i cannot understand how you deactivate an account without letting the consumer know what the reason is. As for my ISP poor service as my account is with Telkom how do Telkom let this go as far as this. I ccannot work from home as my internet is off and now i must work from work where we were told to work from home to reduce the risk of COVID infections. But i suppose live is not that important to the consumer out there with Helkom/Vumatel. Thank you
hope you are well today.
please can you provide feedback regarding our internet as this is now almost a week that i am sitting without internet which is very bad when you look at the following:
Netflix - we lost a week of subscription due to no internet.
Cellphone data is now at a minimum due to the internet not working.
We have to work from home and cannot do so.
Telkom account is paid in full now i have to pay a full month again with 1 week of no internet - Credit needs to be given here (Luvuyo)_
please i need the internet sorted today otherwise i will approach the national consumer act regarding this whole mess.
your speedy reply will be appreciated thank you.
TODAY: still no reply from Helkom/Vumatel
this morning - still no reply from both Vuamtel or Helkom
Good morning
Luvoyo/Kele,
hope all is well today.
Please can you give me an update as to when my internet service will be restored?
It seems like Vumatel is waiting for Telkom and Telkom is waiting for Vumatel, between the two of you can you please get this sorted as it does not look very professional from my perspective.
Luvoyo please can you also advise accounts to credit my account for the days i did not have internet.
Luvuyo if this is not sorted today then may you please escalate the problem to a higher level.
this need to be sorted today please please please otherwise i will take steps today.
hope you are well today.
please can you provide feedback regarding our internet as this is now almost a week that i am sitting without internet which is very bad when you look at the following:
Netflix - we lost a week of subscription due to no internet.
Cellphone data is now at a minimum due to the internet not working.
We have to work from home and cannot do so.
Telkom account is paid in full now i have to pay a full month again with 1 week of no internet - Credit needs to be given here (Luvuyo)_
please i need the internet sorted today otherwise i will approach the national consumer act regarding this whole mess.
your speedy reply will be appreciated thank you.
TODAY: still no reply from Helkom/Vumatel
this morning - still no reply from both Vuamtel or Helkom
Good morning
Luvoyo/Kele,
hope all is well today.
Please can you give me an update as to when my internet service will be restored?
It seems like Vumatel is waiting for Telkom and Telkom is waiting for Vumatel, between the two of you can you please get this sorted as it does not look very professional from my perspective.
Luvoyo please can you also advise accounts to credit my account for the days i did not have internet.
Luvuyo if this is not sorted today then may you please escalate the problem to a higher level.
this need to be sorted today please please please otherwise i will take steps today.