Vumatel/Britelink Service from Hell

First an installation date and time was scheduled for 24/10/2017 at 08:30.. On Monday 23/10/2017 at 11:41 I received a call that Britelink made a double booking and they had to re-schedule.. I was accommodating and said it was fine to re-schedule and the new installation was scheduled for 26/10/2017 at 08:30..

On 25/10/2017 at 15:31 with no prior notification I get a call from my complex gate, and some guy said he is there to install the unit outside the unit, I don't have to be there, so I opened the gate for them.. And decided to go home to make sure that the unit is install on the outside for the following days scheduled installation. As I was on my way home I got another call from the complex gate, and told them I am seconds away from home as I want to see where they installed the unit on the outside of the unit and then I will open the gate for them.. As I approached the gate, they didn't wait for me and just flew past me with a speed of light.. They didn't install the unit outside the unit..

This morning 26/10/2017 at 08:30 the scheduled time for installation, nobody showed up and I was not notified that the installation was re-scheduled or that the technician is running late.. NO communication from Vumatel or Britelink.. At 12:05 a technician of Britelink phoned me and told me he is there to do the installation of my fibre.. Once again I had to leave the office to go home.. The technician looked for the box installed on the outside of the unit to start with the inside installation with no luck and reported it back to their offices..

NO need to state the obvious, but they could not install the fibre.. As I got back to the office, tried phoning Vumatel and Britelink with no answer.. Tried everyday, multiple times a day.. Somedays I will finally get answer and a "Vuma Hero" will tell me they will give me feedback within 24 hours.. Next day I will phone again just to get the same answer.. Finally on 09/11/2017 I got an sms with a reference number.. Once again I phone every day to just get the same answer that someone will call me within 24hours and that this is now set to a priority case..

Well needless to say I'm still without fibre that was ordered 22/09/2017 and will take only 2 - 4 weeks for installation, because I pre-ordered my fibre..