RK
Rosaline K

1 reviews | Active since Nov 2018

02 Feb 2024, 07:19

Vumatel/Afrihost - No support or resolution of issues

I have been trying to migrate my fibre to my new address since December. Between Afrihost and Vumatel none of them can get it right. My service is constantly cancelled for no reason and definitely not a request made by me. Afrihost are blaming Vumatel and Vumatel are blaming Afrihost. I have to continuously call, email, and follow up. Today I am still awaiting a follow up from 3 three phone calls yesterday. Each one promises to resolve the problem. Yet my debit order still goes off every month. In the meantime I have had to buy data to work. I have been a customer of Afrihost/Vumatel for over 9 years. There is no customer service or resolution of problems. To say I am disappointed is an understatement.

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Replies (1)
Vumatel
Vumatel's reply02 Feb 2024, 11:13
Official
Good day Rosaline

Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team