Vumatel zero support
<p>I had a line installed about two and a half weeks ago and it's still not up and running. </p> <p>After the installation was complete, I was called THREE times to ask when I would like to shedule an installtion. Huh??? Total break in communication within the company. Eventually I was told that the line was faulty and they were working on the problem. Another week down with no follow up support and no word from Vuma, I called again to find out what the delay was. My call was dropped 13 times that day. Eventually when I got through I was told that I couldn't log a formal complaint or speak to a manager. My line is still not up and running. Honestly thought I would get better service than Telkom. Clearly I was wrong.</p>
Good day Oliver
We sincerely apologise for the inconvenience caused.
Kindly note that we have escalated your issue to the correct department and is currently under investigation. You will receive feedback on your installation issue as soon we have an update . If you require further assistance kindly email your address and details to *** .
Apologies again.
Kind Regards
The VUMA Team
Best regards,
Good day Oliver
We sincerely apologise for the inconvenience caused.
Kindly note that we have escalated your issue to the correct department and is currently under investigation. You will receive feedback on your installation issue as soon we have an update . If you require further assistance kindly email your address and details to *** .
Apologies again.
Kind Regards
The VUMA Team
Best regards,
