Vumatel zero customer service

Vumatel performed planned maintenance in our area. My internet connection went down around 2pm on Wednesday 28 July. I reported the fault to my ISP at 14h30 in return they raised the fault with vumatel ar 14h40. During the afternoon it appeared that the internet was restored, but my line was down (blue light on my modem flashing ) I reported the issue on 3 more occasions with my ISP escalated the problem with vuma, with the comment that I will be contacted by vumatel directly. This never transpired. I was given a number to call vumatel directly. Most frustrating 😤 . The automated prompts directed me to different choices which were not acceptable. What a futile experience. I work from home and I have online meetings starting at 7am, needless to say, my line is still down 15hours after reporting it. In this day and age where working from home is the norm and stable Internet connection is a necessity one would expect more rapid response from a service supplier the size of vumatel. Really pathetic.