Vumatel - Worst Ever Service

My order with Vumatel for a fibre installation has been outstanding for about 3 months with ZERO progress. I received my router from MWEB months back, and its just lying idle waiting for the installation.

At the beginning, a team from Vumatel came to my house, and they advised that an installation box (or something like that) for connection between the house/main unit/fibre network was required. To my amazement, a few days later, a different team came to my house, with no knowledge of what the other team had done, started the process all over again and they too left saying an installation box was required. That was the last I heard from Vumatel and that was about 3 months ago.

I have made numerous calls to their call center since then, and each time I was advised that notification had been sent to the installation team/ Britelink who will attend to the issue soon, and they would give me a follow-up call to provide me with an update.

No one from Vumatel has ever called me back, and like I said nothing has happened in the last three months. I have also made follow-up with MWEB and to my knowledge, they too have been following up on their side, also with no luck. I can't blame MWEB, as they rely on Vumatel.

If only there was another service provider in the area (Constantia Kloof) I would have simply cancelled the order, but unfortunately they are the only ones, so I am stuck.