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Elisha L
1 reviews | Active since Sept 2017
26 Mar 2025, 16:20
Vumatel worst ever
I actually want my star back because you so to deserve it for the horrid service. I have been fighting a losing battle with vumatel, experience has been quite disgusting so far. Someone needs to contact me urgently as they don't even bother to pick up the phone or respond to emails. As long as debit orders go off that's all they care about
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Elisha L's updateReviewer Update
27 Mar 2025, 18:56I have been calling numerous of times wanting my line to be released and the rude customer service person kept cutting me off. I understand it's the USP that needs to escalate the matter but when they can't even activate my wifi after paying them there's no way they going to escalate the matter to cancelations. Can someone urgently get back to mne from the cancellation department to release my line. I don't understand why we gave to beg these jokes and pay them for something they offer but can't provide. Vumatel, web africa and home connect, pathetic inexcusable service delivery. Infact vumatel should remove their lines because they don't do what they preach
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Elisha L's update27 Mar 2025, 18:56
Reviewer Update
I have been calling numerous of times wanting my line to be released and the rude customer service person kept cutting me off. I understand it's the USP that needs to escalate the matter but when they can't even activate my wifi after paying them there's no way they going to escalate the matter to cancelations. Can someone urgently get back to mne from the cancellation department to release my line. I don't understand why we gave to beg these jokes and pay them for something they offer but can't provide. Vumatel, web africa and home connect, pathetic inexcusable service delivery. Infact vumatel should remove their lines because they don't do what they preach
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Elisha L's updateReviewer Update
27 Mar 2025, 20:27If you actually took the time to read my message properly, I did say that the ISP needs to request a line release but after 70 calls and No actual release email being sent to cancellations that is why I tried to call you guys directly. I have sent my POA to vumatel. The 1 decent consultant who actually took the time to assist requested my proof of address. I have had webafrica (so they say), afrihost and the consultant all send emails to the cancellation department and not one of them have received feedback nor have they released my line. So please, you should actually be requesting my details like email address used to go in and check what has been done instead of telling me something I already know and requesting something I have already sent. Instead of typing maybe get the supervisor from the cancellation department to contact me.
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Elisha L's update27 Mar 2025, 20:27
Reviewer Update
If you actually took the time to read my message properly, I did say that the ISP needs to request a line release but after 70 calls and No actual release email being sent to cancellations that is why I tried to call you guys directly. I have sent my POA to vumatel. The 1 decent consultant who actually took the time to assist requested my proof of address. I have had webafrica (so they say), afrihost and the consultant all send emails to the cancellation department and not one of them have received feedback nor have they released my line. So please, you should actually be requesting my details like email address used to go in and check what has been done instead of telling me something I already know and requesting something I have already sent. Instead of typing maybe get the supervisor from the cancellation department to contact me.