Vumatel - worst customer service ever experienced. Avoid if possible.

I've given 1 star, only because zero stars is not an option.

Four times, my installation has been rescheduled FOUR times. The 1st 2 reschedules, I had a really uninformed vuma employee me, call me to ask if they can reschedule to a particular date. My answer, well I dont really have a choice do I? Each time, unable to tell me why it is being rescheduled.

The 3rd and 4th reschedules, I didn't even get a phone call. Only an email stating: "We are delighted to share great news with you! Your VUMA fiber installation has been successfully scheduled with our VUMA Accredited Installation Partner. Here are the details of your upcoming appointment:"

I promise you, you are not sharing great news with me.

The absolute lack of consideration is disgusting and mind blowing. I must make sure I am home, by taking time off from work, to wait for Vumatel. Who do not pitch up.

Vuma, along with the other fibre company are running a very successful oligopoly of the market. Your duopoly is evident in your lack of giving a damn about customer service. We are all just links in your sausage factory.