Vumatel: Worst customer service

My internet stopped working 11:00 on Monday. Tried logging a call with my ISP (Afrihost). Was online with them for over 90 mins. Was told my vuma box serial number is not on the vumatel system. They are on it and will receive feedback. Got nothing. Tried their client portal, fb messenger etc. Nothing. Logged a 2nd complaint just before 8 last night on their whatsapp line. Received a sms from Vumatel with a ticket nr. 10 mins later received another sms from Vumatel stating they are unable to resolve ticket, someone will contact me to schedule appointment. Phoned this morning to find out when I will be contacted, only to be told ticket has been resolved. It was not. I am still without internet. Lady at call centre said I should contact my ISP (Vuma has it as SuperSonic) and I told her it is wrong. She then **** and said that she read the ISP wrong. Said I should contact my ISP so they can escalate the matter. Spend another 2 hrs on the phone with Afrihost, only to be told it's Vumatel. And got another ticket nr ar 10:32. I kept my devices on as requested as you aim to resolve this in 3 days. At 13:00 received an email welcoming us to vumatel and that a technician will be there at 12. Then immediately another email saying our services are connected with the correct serial number. Saw someone at the box outside our house, was Vumatel tech who was actually there to help Supersonic neighbour. He checked our device and line and spoke to his supervisor who advised that our line will be back in 2 hrs as you reconfigured it. At 4 it was still not on. I phoned Vumatel to check the status of my ticket and was rudely told that its an open ticket and I must wait 72 hrs. Someone will contact me. Please note that nobody from Vumatel has contacted me yet. My internet is still off and I will now lay a complaint at ICASA against Vumatel and Afrihost as I am paying for a service not rendered. And both companies are adament that they cannot help me, yet it is a mistake made by the companies. It is appalling that 2 companies are so focused on covering their own backsides, that they forget about the customer completely.