Vumatel - Worst customer service

Worst customer service. My fibre wire was cut off when they installed another apartment's fibre, as we all share the same box where all the wires connect. I had no wifi since August 11th, for 3 days. They managed to fix it temporarily, but charged us in order to pull a new cable through. We refused to pay as it was their technicians that cut our wire. They sent people out to investigate the situation, found that our wire is also not covered with trunking and our wire was cut 20meters away from our apartment so we are not responsible for the payment. Almost 2 months has past and they haven't installed a new wire yet. I can not allow this wire to affect my work as I work from home. As long as they receive their monthly installment, we won't be a priority.