Vumatel worst customer service

My husband and I recently moved 1 street up from where we were staying in Parkhurst due to renovations being done on our home. I phoned Vumatel last week to order a new installation in the rental home, since we will be living here for the next 6 month. I phoned the Vumatel support centre and ordered an installation on Wednesday 7 February 2018, the lady on the phone took down our details and said somebody will phone us to set up a date and time to do the installation, I phone again on Friday 9 February 2018, to let them know that nobody has contacted me. The guy tries to locate my installation order unsuccessfully and says that I have to place a new order for the installation, I'm about to give him my details again, when he says that I have to do it online. I go onto www.vumatel.co.za and place a new order for the installation. Today Wednesday 14/02/2018 I phone again, because I still haven't been contacted by Vumatel regarding the installation. They tell me that they can see my order, but they can't do any new installations, because my area is not ready yet ... Really??? Parkhurst is not ready? My neighbours all use Vumatel Fibre and have no problem, in fact I am using my neighbours internet right now ... I ask the Vumatel employee, when will they be ready ... a day ... a week ... a month? He says his estimate is a month. A MONTH??? Absolutely ridiculous. There is already a box outside our house - we just need a box to be installed inside our house, but we must wait a month, while we pay VOX R800 plus per month for our current internet package. Absolutely worst service ever!!! Really disappointed.