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NJ
Neil J

1 reviews | Active since Dec 2015

24 May 2018, 10:38

Vumatel Worse than TELKOM

Worse service ever....nobody knows what’s going on...if I had my way I’d give them “NO STARS” Kept me hanging on for almost 30 minutes then cut my call.

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Replies (2)
Vumatel
Vumatel's reply24 May 2018, 11:50
Official

Good day Neil

We truly apologise for the experience that you have had with us thus far. Thank you for taking our call, we are busy with your query and we will make contact with you again with an update

Kind regards,

The VUMA Team

NJ
Neil J's update24 May 2018, 13:46
Reviewer Update
This is unbelievable.....does anyone know what is going on at Vumatel.... On the 23rd May ...Fibrehoods installs my Fibre , Installs ONT and router...(happiness for me) The installer asks me to call technical support....who keeps me hanging on for 30 minutes....then cuts the call...(this happens for a couple of times) Eventually I get through to them....The buck is passed....nobody knows what’s happening... MWEB is blamed....I call MWEB....they in turn blame Vumatel... I receive a text message my application has been cancelled...( remember the line has been pulled in and router as well as ont is installed. Today I receive a text stating “hi there, your MWEB Fibre order has been submitted Fibrehoods will call you to setup an appointment to survey your property for Fibre installation....” I mean really....HELP SOMEBODY PLEASE....