Vumatel, worse service ever

I've app**** for fiber internet on 26 May 2022. I canceled a contract with a previous service provider on the 1st of May 2022, with the intention of applying at Vumatel round about the 25th of May 2022 assuming that the transition will be smooth and we would not be without wifi should Vumatel not take longer then 5 days for installation. Up to date I'm still waiting and up to date I'm still without wifi. There was technician at my residence on the 30th of May 2022 for instalation. He was unsuccessful as according to him, my tenant was allocated my main line and that he will escalate it in order for the office to dispatch another technician to come and install a splitter. Still waiting. Research for assignments to do and submit and official reports to compile, but no wifi in sight, and the worse of all, there is no direct correspondence or customer service you can contact besides the vendor you took out the contract with and who's only excuse everytime you communicate with them, "that the matter were escalated to Vuma". Worse service I have ever had. Leads me to think, that the grass are not always greener on the the other side of the fence. Guys think twice and do proper research before you cancel a contract with your current service provider....