Vumatel, when will you actually complete the job. when will I be given a true story!

I'm not sure what avenue to take anymore, i have never experienced such **** service. Vumatel came to install our wifi on the 21st December, however the installation was not complete as it still needed splicing. we phoned Vumatel about 2/3 days later and were told that splicing will happen within 5 days of installation. no progress. we phone again and are told we need a ticket number, get a ticket number, still nothing happens. we phone again and are then told a different story, the companies that splice are off until 7th January. we see Vumatel bakkie driving around the area and ask them for help - we are not on their list of houses that need help, but they do it anyway, however they cannot complete the job because we need some sort of number to go live. i phone vumatel again, they say wait until the 7th January. we wait. we hear no feedback. i phone but get disconnected twice because I do not want to leave my number for someone to phone me back. i e-mail and get told that my e-mail will be forwarded to relevant department. i phone again but lines are still to busy. i truley don't believe anyone will actually call me back! webafrica are asking why our debit order is not going through - how can we pay for something we don't have! WHAT DO I NEED TO DO TO GET ANSWERS FROM VUMATEL! I'M HOPING BY DOING THIS SOMEONE FROM THIS COMPANY WILL GET BACK TO ME! THIS IS MY LAST RESORT!