Vumatel - what is happening

So here is the issue, after trying to get a hold of a consultant I have sent out my serial number many a times on different social media platforms.

I paid for my service and was told in 24 hours i will be reconnected.

Please keep in mind that I have recently moved and the prevous owners left the router behind.

I just want to get the Wifi sorted as my son is doing online schooling and this so frustrating to see how long this is taking.