VUMATEL & WEBAFRICA POOR SERVICE DELIVERY

My mother app**** for fibre application on the 27th JULY and paid the R150 connection fee to date she has not been assisted .

ID NUMBER ***, TEL ***

She is a pensioner /elderly lady , she has been corresponding with Vuma via WhatsApp and she was told services had been put on hold at the area due to ******ion then suddenly they were in a process of refusnind her . She lost her phone and they never assisted her .

Its really unfair to give false promises to elderly people and ***** their money and knowingly so they will give up .

I ASKED THEM TO CHECK THEIR CHATS WITH MY MOM AND THEY REFUSED. BECAREFUL OF VUMATEL & WEBAFRICA THEY WILL PASS THE BUCK AND TAKE NO ACCOUNTABILITY FOR POOR SERVICE