AB
Andrea B
1 reviews | Active since Jan 2022
14 Jan 2025, 19:26
VUMATEL & WEBAFRICA ARE USELESS!!!! AVOID AT ALL COSTS!!
People still the Fibre cables early Sunday morning, they've been "working" on the repair since Sunday. I've since been without internet/wifi for 3 days now, tomorrow will be the 4th day. I called vuma customer care and was told the repair is "ON HOLD" When I asked to speak to a manager the consultant Debbie told me the manager would call me back, 2 hours later and still no call. THIS IS THE WORST SERVICE PROVIDER!!! They then refer me to WebAfrica's whatsapp that doesn't even work. The agent even said that THEY ARE GOING TO TAKE ANOTHE 48HRS. DISGUSTING SERVICE FROM VUMATEL AND WEBAFRICA. NO URGENCY AT ALL TO RESOLVE ISSUES!!!
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Vumatel's replyOfficial
15 Jan 2025, 14:12Good day Andrea Brijlal
Thank you for getting in touch.
We regret to inform you that your service has been disrupted due to an unexpected issue with our fiber network. Unfortunately, this interruption was caused by an act of vandalism, resulting in extensive damage to our infrastructure.
Due to the severity of the damage, repairs are complex and require significant time and resources. At this moment, we are unable to provide an exact turnaround time for service restoration. Please know that restoring your service is our highest priority, and we are working diligently to resolve this as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your understanding as we navigate this challenging situation.
Kind regards
The Vuma Team
Thank you for getting in touch.
We regret to inform you that your service has been disrupted due to an unexpected issue with our fiber network. Unfortunately, this interruption was caused by an act of vandalism, resulting in extensive damage to our infrastructure.
Due to the severity of the damage, repairs are complex and require significant time and resources. At this moment, we are unable to provide an exact turnaround time for service restoration. Please know that restoring your service is our highest priority, and we are working diligently to resolve this as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your understanding as we navigate this challenging situation.
Kind regards
The Vuma Team
Vumatel's reply15 Jan 2025, 14:12
Official
Good day Andrea Brijlal
Thank you for getting in touch.
We regret to inform you that your service has been disrupted due to an unexpected issue with our fiber network. Unfortunately, this interruption was caused by an act of vandalism, resulting in extensive damage to our infrastructure.
Due to the severity of the damage, repairs are complex and require significant time and resources. At this moment, we are unable to provide an exact turnaround time for service restoration. Please know that restoring your service is our highest priority, and we are working diligently to resolve this as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your understanding as we navigate this challenging situation.
Kind regards
The Vuma Team
Thank you for getting in touch.
We regret to inform you that your service has been disrupted due to an unexpected issue with our fiber network. Unfortunately, this interruption was caused by an act of vandalism, resulting in extensive damage to our infrastructure.
Due to the severity of the damage, repairs are complex and require significant time and resources. At this moment, we are unable to provide an exact turnaround time for service restoration. Please know that restoring your service is our highest priority, and we are working diligently to resolve this as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your understanding as we navigate this challenging situation.
Kind regards
The Vuma Team