Vumatel wasted our time

<p>We were scheduled to have am installation of Fibre to our home this morning and this meant that we had to miss out on critical appointments and work. The Vumatel guys came and after a long time notified us that the Fibre had not been pulled from the street to our wall. They said it was the responsibility of another team. This is bad service, considering that had I not pitched for the appointment I would have been charged a fee. So how does it work in this case?</p>