Vumatel = Vumahell

CPE installation done 23 August, no connection. 3 people came to the house (apparently) to splice the line but noting has changed. I have been calling everyday ever since this started and everyday I am promised a phone call and that the case logged has been escalated. I even complained on face book again empty promises then my complaint was ignored several times. Here are all my reference numbers i have collected along the way just filling up my note book 70168, 105410, 107036, 72451. Then today I'm told my case has been closed "client confirmed installation is complete" on 26 Sept 2018, What nonsense, then to add insult to injury Gloria Hoffman hung up on me while we were talking on the phone. I really don't know what kind of operation Vumatel is running if there are so many complaints about the same issue being raised and people have to wait months to get the fibre service up and running. to be honest I don't expect any response because it seems to be the standard where no one calls back. But I guess I live in hope that someone somewhere out in Vumatel land would ave the decency to make things right.