1 reviews | Active since Jun 2026
Vumatel & Vox - not working and not being fair.
Very bad service. When they started ot was bad. Now 5 years later even worse. Vox isbour ISP. Their tech came here to my house, tested everything. Its is the router for Vodacom (now vumatel) since Vodacom is migrating to Vumatel i never have internet connection. I was never even contacted to inform me or giving me a choice in the matter (as i know vumatel from past experience) In 5 years I never had any problems with Vox -vodacom, but now. Logging tickets doesn't work. Talking and asking does not work. Wifi doesn't work. Vumatel doesn't work. Yet Vumatel is screaming we are fixing Vodacom 😂 you Vumatel should rather fix yourself. Vodacom and the line we had was working perfectly fine until you ****ed up everything. Please move your ass and sort this out. Ping 800+. Package loss, download speed of max 8mbps. Upload 15mbps. Ping goes up to 2000+ we can't do anything. You keep sending messages saying maintenance. Instead of actually doing the maintenance. Also Vox - i can't see how you not sorting this out. You tell me if i want to move to another service provider such as openserve it will take 2 weeks. Not fair as I was happy with vodacom. Now i just have to sit and shut up.
You apologize, you claim in your reply this is not the kind of service you aim to provide.
But your people are ***********. I don't know what Vumatel is trying to do. According to Vumatel they are fixing Vodacom, but guess what in 5 years we never experienced this kind of "maintenance" or problems with Vodacom, you are just not fit to take over a company such as Vodacom. Now dead silence. Just be patient. Well the patience is now up. Who will be crediting my account now?????
You apologize, you claim in your reply this is not the kind of service you aim to provide.
But your people are ***********. I don't know what Vumatel is trying to do. According to Vumatel they are fixing Vodacom, but guess what in 5 years we never experienced this kind of "maintenance" or problems with Vodacom, you are just not fit to take over a company such as Vodacom. Now dead silence. Just be patient. Well the patience is now up. Who will be crediting my account now?????
Good day
I am experiencing severe issues with my line managed through Vox. Below are my recent test results:
Download: 4.02 Mbps
Upload: 16.5 Mbps
Ping: 832–949 ms
Jitter: 86–87 ms
These values are far below the expected performance for my 20/20 Mbps package. The extremely high ping and jitter cause constant buffering and make the line unusable for streaming, video calls, and normal internet use.
I kindly request that this network fault be urgently investigated and resolved. Please re-provision my ONT if necessary and check the routing/QoS on the line. I also expect feedback on how and when this will be fixed.
Thank you for your assistance.
Good day
I am experiencing severe issues with my line managed through Vox. Below are my recent test results:
Download: 4.02 Mbps
Upload: 16.5 Mbps
Ping: 832–949 ms
Jitter: 86–87 ms
These values are far below the expected performance for my 20/20 Mbps package. The extremely high ping and jitter cause constant buffering and make the line unusable for streaming, video calls, and normal internet use.
I kindly request that this network fault be urgently investigated and resolved. Please re-provision my ONT if necessary and check the routing/QoS on the line. I also expect feedback on how and when this will be fixed.
Thank you for your assistance.