VUMATEL (VOX) APPALLING SERVICE !!!!

We have no internet for more than 3 weeks now because vumatel ( VOX ) had done a inadequate not up to standard install of my fiber line at home . They have not installed a draw box or connection box where the hard fiber cabel terminate in and then you get a softer cable that plugs in there and into your modem! Well my installed hard fiber cable runs from the street in condeut that i supp**** they did not have enough thrue the wall straight into the modem with that little green plug that plugs in the modem right. Now the cable pulled out that little green connector because there is to much tension on that hard fiber cable and so we lift the modem up to wipe underneath it every other day so the cable pulled out the little green pulg so i report it and they come out within a few days. That guy came in see whats happend and tells me that i have to pay R750 for them to install the draw box that had to be installed with the original installation ! So i was not happy with the news that i have to pay R750 for a draw box that was supposed to be installed with the original installation to make the installation up to code and if they did that we would not off had this problem from the start! I have phoned so many times and i am sick of it everyday they will escalate it to this person and that person and nobody gets back to you i am really gatvol off this poor workmanship and communication that is to vomit from this is not how you treat your clients and then i get the bill for the month that we have had no wifi internet service i am so unhappy with the worst service i got from anybody in years i think we must escalate this to count and special assignment ?