Vumatel & Vodacom's Incompetence to service provide

So vumatel is the only fiber supplier in our area. But you can't contact them directly, you have to go through your service provider, mine is vodacom unless you app**** online directly through vumatel. Firstly, I app**** through webafrica who is just as *********** as vodacom and waited 8months with no results. Answer - the area is on hold but everyone around me has fiber, and the area is live. Cancelled with webafrica and opened with vodacom who couldn't connect me for 6 months. Was told to cancel that order and re-apply with a new order. Finally found out there's another isp on my name and vumatel must release the line with no result after a week. The level of incompetence and stupidity is staggering.