Vumatel very bad service, bad customer interaction and no feedback. I could carry on.......

So this story begins on 31 January. My mother in Law looked for fiber and I remembered seeing Vumatel in our area. So I decided to have a look on their website what they offer and with what ISP they worked with. She lives in a complex with about 40 units and the recently discussed what fiber to use at a AGM meeting. After ordering my fiber from afrihost everything went downhill and crashed. 5 weeks passed with no one calling me. To make my long story short I will summarize in point form the hell I am in:

1. So I decided to call them (What a ***** up). Afrihost told me vumatel tried contacting me, I contacted vumatel and they said afrihost was lying. (1st of all I don't care about your blame games you are here to deliver a service, act professional please) 2. Contacted Afrihost again and they said I should call vumatel (Not sure why I should do the calling) to get an order number 3. Got an order number and an escalation number. 4. Called a few days later and they had my address wrong so they "ignored the escalation" - Word of Kuku the lady helping me. She said she will be calling me with an update ..... waiting.... 5. Called Vumatel a few days later and they could not give my a status update.

In total I was on the phone for 3 hours, sending me to different departments, I don't think your staff know there Job title at all.

Now you might be wondering why I mentioned how many units were in the complex. We have a complex meeting in a few days and be sure I will bring this up, We can use openserve you know, you are not the only company. So you are prepaired to lose 40 potential customer + the customers on Hello Peter and Facebook that will read this.

Not sure if that is a smart move.

So to make this clear and easy: - YOU HAVE 2 DAYS TO CONTACT ME WITH A DATE FOR INSTALLATION OR I WILL CANCEL MY ORDER WITH YOU, PUT THIS ON OUR COMPLEX GROUP, MY CHILDREN'S COMPLEX GROUP, MY FRIEND COMPLEX GROUP, ON FACEBOOK AND ON TWITTER.

I guarantee you you will lose more customers because of one STUPID indecent for your side.

I hope this get your attention!