LS
Leon S
1 reviews | Active since Oct 2022
06 Oct 2022, 16:13
Vumatel VERY bad service
Vumatel. The worst provider that I know. They disconnected my fibre line after I informed them that I did not request a cancellation. Now it will take VC-*** request 72 to fix. After being on the phone with the ISP for 2 days. They make a mistake and you pay for it. At the end of the month they will still charge you.
Big companies like Vumatel always get away with it. This is wrong.
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Replies (2)LS
Leon S's updateReviewer Update
06 Oct 2022, 16:17My friend had the same done with her fibre line. It was working and the disconnected her with out requesting a cancellation. She sent a cancellation after numerous request to resolve. Nothing happened.
LS
Leon S's update06 Oct 2022, 16:17
Reviewer Update
My friend had the same done with her fibre line. It was working and the disconnected her with out requesting a cancellation. She sent a cancellation after numerous request to resolve. Nothing happened.
Vumatel's replyOfficial
07 Oct 2022, 09:28Good day Leon S
Thank you for taking our call and we apologize for the disruption in connectivity.
We have escalated your request and we will revert with feedback.
Kind Regards
The Vuma Team
Thank you for taking our call and we apologize for the disruption in connectivity.
We have escalated your request and we will revert with feedback.
Kind Regards
The Vuma Team
Vumatel's reply07 Oct 2022, 09:28
Official
Good day Leon S
Thank you for taking our call and we apologize for the disruption in connectivity.
We have escalated your request and we will revert with feedback.
Kind Regards
The Vuma Team
Thank you for taking our call and we apologize for the disruption in connectivity.
We have escalated your request and we will revert with feedback.
Kind Regards
The Vuma Team