hC
helen C
1 reviews | Active since Sept 2014
17 May 2023, 10:50
VUMATEL VANISHED
Cannot get hold of Vumatel. Nobody works there. Left 4 messages. Vumatel down. How do we get help Where are your staff???
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
17 May 2023, 12:45Good day Helen Clementz
Thank you for getting in touch.
We recommend reaching out to your Internet Service Provider (ISP) as your primary point of contact whenever you experience issues with your connection. Your ISP plays a crucial role in assisting you with troubleshooting and determining if the problem is related to the fiber provider, which in this case is us.
To ensure a prompt resolution, we advise you to kindly contact your ISP directly. They have the necessary expertise and tools to diagnose and address connectivity issues on their end. They will also coordinate with us, the fiber provider, if needed, to resolve any underlying infrastructure-related problems.
Your ISP's support team will be able to guide you through the troubleshooting process and gather relevant information to assess the situation accurately. They can then determine whether the issue lies within their network or if it requires intervention from our end.
Kind regards
The Vuma Team
Thank you for getting in touch.
We recommend reaching out to your Internet Service Provider (ISP) as your primary point of contact whenever you experience issues with your connection. Your ISP plays a crucial role in assisting you with troubleshooting and determining if the problem is related to the fiber provider, which in this case is us.
To ensure a prompt resolution, we advise you to kindly contact your ISP directly. They have the necessary expertise and tools to diagnose and address connectivity issues on their end. They will also coordinate with us, the fiber provider, if needed, to resolve any underlying infrastructure-related problems.
Your ISP's support team will be able to guide you through the troubleshooting process and gather relevant information to assess the situation accurately. They can then determine whether the issue lies within their network or if it requires intervention from our end.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply17 May 2023, 12:45
Official
Good day Helen Clementz
Thank you for getting in touch.
We recommend reaching out to your Internet Service Provider (ISP) as your primary point of contact whenever you experience issues with your connection. Your ISP plays a crucial role in assisting you with troubleshooting and determining if the problem is related to the fiber provider, which in this case is us.
To ensure a prompt resolution, we advise you to kindly contact your ISP directly. They have the necessary expertise and tools to diagnose and address connectivity issues on their end. They will also coordinate with us, the fiber provider, if needed, to resolve any underlying infrastructure-related problems.
Your ISP's support team will be able to guide you through the troubleshooting process and gather relevant information to assess the situation accurately. They can then determine whether the issue lies within their network or if it requires intervention from our end.
Kind regards
The Vuma Team
Thank you for getting in touch.
We recommend reaching out to your Internet Service Provider (ISP) as your primary point of contact whenever you experience issues with your connection. Your ISP plays a crucial role in assisting you with troubleshooting and determining if the problem is related to the fiber provider, which in this case is us.
To ensure a prompt resolution, we advise you to kindly contact your ISP directly. They have the necessary expertise and tools to diagnose and address connectivity issues on their end. They will also coordinate with us, the fiber provider, if needed, to resolve any underlying infrastructure-related problems.
Your ISP's support team will be able to guide you through the troubleshooting process and gather relevant information to assess the situation accurately. They can then determine whether the issue lies within their network or if it requires intervention from our end.
Kind regards
The Vuma Team
Best regards,
hC
helen C's updateReviewer Update
17 May 2023, 15:59Well it took all morning on the phone getting through to mweb. Please remove all your contact details from the internet as they are invalid and waste people's time. Tried calling Vumatel. Left 4 messages.
Some people do have jobs believe it or not in this dysfunctional environment
Some people do have jobs believe it or not in this dysfunctional environment
hC
helen C's update17 May 2023, 15:59
Reviewer Update
Well it took all morning on the phone getting through to mweb. Please remove all your contact details from the internet as they are invalid and waste people's time. Tried calling Vumatel. Left 4 messages.
Some people do have jobs believe it or not in this dysfunctional environment
Some people do have jobs believe it or not in this dysfunctional environment
Vumatel's replyOfficial
18 May 2023, 09:10 Good day Helen Clementz
We are sorry to hear about this. Please send us a private reply and provide us with your full address.
Kind regards
The Vuma Team
We are sorry to hear about this. Please send us a private reply and provide us with your full address.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply18 May 2023, 09:10
Official
Good day Helen Clementz
We are sorry to hear about this. Please send us a private reply and provide us with your full address.
Kind regards
The Vuma Team
We are sorry to hear about this. Please send us a private reply and provide us with your full address.
Kind regards
The Vuma Team
Best regards,