HW
Hilary W

1 reviews | Active since Mar 2018

05 Mar 2018, 19:56

Vumatel v MWeb

Fibre... I had fibre fitted, router on wall, from Vumatel. I started with WebAfrica, but couldn’t sort out emails and kept running out of airtime So cancelled with WebAfrica and decided to go with Mweb, as they are my service provider (no need to change emails) This was in December- Mweb say they are waiting for Vumatel, Vumatel say all is sorted. I have seen bad reviews on these two, should I cancel fibre request and stay with ADSL? Problem being I want decent Wi-Fi for Showmax on DSTV. Spoke to Vumatel this morning (5th March) they gave me a reference number for their technical dept to contact me. Someone from Brite called (?) and asked if everything was sorted, I said NO, still waiting for them to come back to me, again.

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Replies (2)
Vumatel
Vumatel's reply06 Mar 2018, 13:32
Official

Good day Hilary

We trust that you are well.

We sincerely apologise for the experience you have had with us. Someone will contact you regarding your issue.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

Vumatel
Vumatel's reply17 Mar 2018, 17:52
Official

Good Afternoon Hilary

We trust that you are well.

Thank you very much for taking our call this afternoon. We sincerely apologise for the experience you have had with us thus far. We are however glad that your issue has finally been resolved. As discussed we will now be closing off on the Hellopeter review.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,