VUMATEL UNPROFESSIONAL

I've been battling with getting my Vumatel fiber line installed since 24 March 2021, A whole month has gone by and I'm really disappointed, MWEB have been alright in escalating my situation to them, but honestly the feeling I have with Vumatel is that they're quite unprofessional, they just about made it to honour the 14 working days time to come and have a look at the old line I have at home needing a fix, I told them beforehand it needed repairs, so no call, no message they just rock up at my door and say "we were going to call you now", they then proceeded to look at my line and say we will get someone else in our team to fix it tomorrow, I asked for a reference they said no, here look at the WhatsApp chat of our work group, I asked them to help you tomorrow, that was 1 week ago, so I have no choice but to wait and hope they come through in the next week according to Mweb, Terribly unprofessional service, if you have a choice try Openserve, they're cheaper and faster with service according to many friends, they aren't in my area, so I'm stuck!