TO
Timothy O

1 reviews | Active since Jun 2012

12 Jun 2020, 13:51

Vumatel; ********* and Deceptive Business practices

I ordered for a Fiber to the Home line one month ago and paid the R 2,300 needed. On the 11 june 2020, Vumatell installation team came and installed the router to my house, they told me the activation team will come on the evening and activate the line. Now i call Vumatell and they tell me there are no open ports in my area that i will have to wait between 6month to a year to get my fiber line after the area has been upgraded. This is an ethical business practice and these companies are taking advantage of the lock down to rip customers. My Business and kids will have to suffer now because of their deception. I just want these guys to come take their f*ckin router out of my house and refund me my money back.

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Replies (2)
TO
Timothy O's update17 Jun 2020, 10:07
Reviewer Update
Ok, so I was supposed to receive feedback on Monday. Its Wednesday still not a word back to me.

TO
Timothy O's update18 Jun 2020, 10:02
Reviewer Update
Thursday 18/06/2020 after numerous calls and unrep**** emails, still no response from service provider.
By far this is the worst service i have ever experienced. I have a router stuck on my wall and no time line on when i will get connected. please be careful when taking out a contract with some service providers, once they have received your money it all downhill from there. Their contracts are structured in that you will be the only one who looses. I have learnt my lesson, thanks Vumatel.