VUMATEL TOOK OVER SA DIGITAL VILLAGES - NOT RELEASING A CANCELED LINE FOR OVER 12 MONTHS

Vumateln took over SADV: I’m sitting with a problem, where it has been months where I have been struggling to get a line release from SADV. For some reason SADV is not releasing the line to other service providers, and I have spoken to accounts, services, etc without success. SADV cancelled my line in July 2021 as per attached final invoice and confirmation email. • Final invoice – 26/06/2021 • Email – June invoice which suddenly had my previous company details on it – asked for SADV to correct it. • Emails 3 /4 – same incorrect details, but confirm debit order will be deducted. • Email, confirming service has been closed • Final invoice – 26/07/2021 Summery: SADV has invoiced me on BGQS Consulting for months, then for no reason the invoice was made out to my previous company Venn ****ord – account stayed the same though. The service was cancelled, and documentation attached reflect the R0.00 final invoice. Why the line is not released, I am unsure, but I am really tired as this has now been ongoing since Sept 2021.