Vumatel to take drastic action

Vumatel you need to take Responsibility! My ISP’s price is the same as yours and you discontinued the 20/2 line to a minimum of 20/20 and your price went up and my ISP only had to follow suit. Where other companies that are in competition to you in other areas have kept their prices the same and given their clients more benefit by pushing them to 50/5 without any significant cost. However Vumatel are not able to think out the box. What makes this whole controversy worse is the fact that during lockdown and the pandemic you upped the line speed to 50/5 without any increase, so this just shows me that you are able to up Fibre speeds without increase. You did not even take into account that some families are still hard hit with salary reductions, due to certain industries that still suffer under this pandemic , but you still to continue to dive your prices up. What makes this matter far worse is the fact that you run Vuma Fible Reach which has separate packages for people that reside in areas that you think are more disadvantaged! Do you think for one minute that all those families are under privileged and poor without advantage? I have news for you, there are people who live in there, because of that assumption! Yet no one else is able to apply for those packages in other areas, especially for those families that are battling financially. Another concerning matter is the fact that you are installing in area after area and what is puzzling is the fact that with all technology as it gets older and new technology is developed. THE PRICE DROPS! The more Clients you get onboard, the more you are also able to drive the price down. Funny how the price of Data is so much cheaper Overseas! How do they do it? It is just plain and simple, they do not rip the ring out it, but Vumatel‘s GREED is getting the batter of this situation. You got the monopoly! Like Telkom had the monopoly and we all know what happened to them! I think you VUMATEL need to take some drastic steps or you could be facing THE COMPETITION BOARD! Then to can start looking after your Clients. The National Credit Act also says that companies need to Treat Customers Fairly (TCF). I leave you with this thought! Why not be the MOST competitive when it comes to Pricing and make Client want to move to your NETWORK, therefore earning the right to have the biggest and most successful Network. Sir Richard Branson encourages his Staff to look after his Clients as they have the FREEDOM OF SPEECH!